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System Overview

PropertyPlex at a Glance

How everything connects — rooms, work orders, teams, and integrations.

System Structure

PropertyPlex is organized in a hierarchy. Everything lives under your organization.

business
Organization (your company)
apartment
Properties (hotels, buildings)
meeting_room
Rooms — status, guest info, reservations
build
Assets — equipment, appliances, furniture
assignment
Work Orders — maintenance tasks, room issues, service requests
event_repeat
Schedules — preventive maintenance, recurring tasks
sync
PMS Connector — Cloudbeds, Infor, Mews, Opera, Guesty
people
Users & Roles
admin_panel_settings
Admin — full access to everything
manage_accounts
Manager — operations, no billing/system
engineering
Technician — maintenance work orders, assets
cleaning_services
Hospitality — room status, service requests
tune
Custom Roles — mix and match permissions

Web Portals

Each portal is a separate web page for a different audience.

build

Maintenance

Work orders, assets, schedules

/maintenance
hotel

Housekeeping

Room status, services, issues

/hospitality
admin_panel_settings

System Admin

Users, roles, properties, settings

/system-admin
assessment

Reports

Report builder, team performance

/reports
help

Help Docs

Guides, troubleshooting

/docs
phone_iphone

Mobile Apps

iOS & Android

App Store / Google Play

Room Status Flow

How a room moves through the cleaning cycle.

Standard Turnover

OccupiedGuest staying
→
DirtyNeeds cleaning
→
CleanReady for guests

With Inspection Required

Occupied
→
Dirty
→
InspectionAwaiting approval
→
CleanInspector approved

Out of Order (via Work Order)

Any Status
→
Out of OrderWork order created
→
DirtyWork order completed
→
Clean

Work Order Flow

The lifecycle of a work order from creation to completion.

OpenCreated
→
ClaimedSomeone took it
→
In ProgressWork started
→
CompletedWork done
→
VerifiedManager approved

From In Progress, a work order can also go to Needs Parts (waiting on supplies) and back.

Work Order Sources

ManualStaff creates it
Room IssueFrom room card
Service RequestTowels, minibar, etc.
ScheduledRecurring maintenance
PMS ImportFrom connected PMS

PMS Connector Flow

How data flows between your Property Management System and PropertyPlex.

Bidirectional (Cloudbeds, Mews, Guesty)

PMSCloudbeds, etc.
←→
PropertyPlexSync rooms, reservations

Room status pushes both ways. Reservations sync inbound. Guest data flows automatically.

Inbound Only (Infor)

Infor HMSWebhooks
→
PropertyPlexReceives events

Room status, reservations, and work orders push from Infor to PropertyPlex. No outbound push.

User Roles & Access

RoleMaintenanceHousekeepingSystem AdminReportsMobile App
Admin FullFullFullFullFull
Manager FullFullLimitedFullFull
Technician Own work———Maintenance
Hospitality —Room status, services——Housekeeping
Custom Any combination of permissions — configured in System Admin > Roles

What Happens When...

EventWhat PropertyPlex Does
Guest checks in (PMS)Room set to Occupied, guest name + checkout date shown on room card
Guest checks out (PMS)Room set to Dirty, guest data cleared, housekeeping notified
Housekeeper marks room CleanRoom status updated, pushed to PMS (if connected), counter updated
Issue reported from room cardWork order created, maintenance team notified, shows on both dashboards
Service requested (towels, etc.)Service work order created, appears in Services tab on housekeeping dashboard
Work order marked Out of OrderRoom condition set to Out of Order, returns to Dirty when work order completed
PM schedule triggersWork order auto-generated, assigned to default technician, push notification sent
Sensor label scanned (AI)Photo analyzed by AI, serial number + model auto-filled into asset form
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