Connect your Property Management System to PropertyPlex for automatic room sync, reservation tracking, and status updates.
Independent hotels, hostels, and vacation rentals
API KeyBoutique and mid-size hotels
Token TripletVacation rentals and short-term stays
OAuth2Enterprise hotel chains and resorts
OAuth2 + App KeyFull-service hotels and resorts
ION API (OAuth2)HMS Web access without Ming.le portal
Basic Auth (Databridge)| Data | Direction | Description |
|---|---|---|
| Room Inventory | PMS → PropertyPlex | Room names, numbers, types, floor, occupancy, bed configuration |
| Reservations | PMS → PropertyPlex | Guest names, check-in/check-out dates, special requests |
| Check-in / Check-out | PMS → PropertyPlex | Automatic room status updates when guests arrive or depart |
| Room Status | PropertyPlex → PMS | Housekeeping status (Ready, Turning, Inspection, Out of Order) |
| Feature | Cloudbeds | Mews | Guesty | OPERA Cloud | Infor HMS | Infor Direct |
|---|---|---|---|---|---|---|
| Room Sync | ||||||
| Reservation Sync | ||||||
| Status Push | ||||||
| Webhooks | — | — | — | — | ||
| Auth Method | API Key | Token Triplet | OAuth2 | OAuth2 + App Key | ION API (OAuth2) | Basic Auth (Databridge) |
| Sync Method | Poll + Webhook | Polling | Poll + Webhook | Polling | Polling | Polling |
| Sandbox/Demo | — | — | — | — |
By default, connectors poll the PMS every 5 minutes for room and reservation updates. For PMS systems that support webhooks (Cloudbeds, Guesty), real-time events like check-in and check-out are processed immediately.
You can adjust the polling interval per connector in System Admin > Integrations.
Click the connector row to view the error details and sync log. Common causes:
After 10 consecutive failures, the connector is automatically paused. Fix the issue, then click the play button to reactivate.
Ensure the PMS property ID matches the correct property in your PMS. You can trigger a manual sync from the connector detail view.