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Infor HMS Setup Guide
Connect your Infor HMS system to PropertyPlex so your rooms, reservations, and housekeeping statuses stay in sync automatically.
checklistWhat You'll Need
- Access to the Infor OS portal (also called Ming.le) — this is where you manage your Infor account
- Permission to create integrations (usually an admin or IT role)
- A property already set up in PropertyPlex
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Who should do this? You'll need someone who has admin access to your Infor OS / Ming.le portal. This is usually your IT contact or a manager with system access. If you're not sure who that is, ask your general manager or IT department.
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This setup takes about 10–15 minutes. You'll download a credentials file from Infor, then enter the details in PropertyPlex.
Step 1: Create the Connection in Infor
You need to create what Infor calls an "Authorized App" in their portal. This gives PropertyPlex permission to connect to your PMS system. Here's how:
- Log in to the Infor OS portal (Ming.le) with an admin account
- In the menu, look for Infor ION API and click on it
- Click Authorized Apps in the sidebar
- Click the + (plus) button to create a new app
- Choose Backend Service as the type
- Give it a name like "PropertyPlex" and add a description if you want
- You'll see a section called Service Account — click Create Service Account
- Click Download Credentials — this will save a small file to your computer (it will end in .ionapi)
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Important: Save this file somewhere safe! It can only be downloaded once. If you lose it, you'll have to delete the app and create a new one. You can email it to yourself or save it to a folder you'll remember.
description What's in the .ionapi File?
The file you downloaded contains all the connection details PropertyPlex needs. You can open it with any text editor (Notepad, TextEdit, etc.) to see the values inside. Don't worry about understanding every field — you'll just copy and paste them into PropertyPlex in Step 3.
The important fields are:
- Tenant ID — identifies your Infor account
- Base URL — the web address for your Infor system
- Client ID & Secret — like a username and password for the connection
- Service Account keys — additional login details for the connection
Step 2: Find Your Hotel's Property Code
You need the short code that identifies your property in Infor HMS. Here's where to find it:
- Log in to Infor HMS (the hotel management system, not the portal)
- Go to Setup → Property Configuration
- You'll see a Property Code or Hotel ID — write that down
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If you manage multiple properties, you'll set up a separate connector in PropertyPlex for each one.
Step 3: Enter Everything in PropertyPlex
Now take the information from the .ionapi file and your Property Code, and enter it in PropertyPlex:
- In PropertyPlex, go to System Admin → Integrations
- Click Add Connector
- Pick Infor HMS from the list
- Open your .ionapi file in a text editor (Notepad, TextEdit, etc.)
- Copy and paste the values from the file into the matching fields in PropertyPlex:
• Tenant ID — look for "ti" in the file
• Base URL — look for "iu" in the file
• Portal URL — look for "pu" in the file
• Client ID — look for "ci" in the file
• Client Secret — look for "cs" in the file
• Access Key — look for "saak" in the file
• Secret Key — look for "sask" in the file
- Enter your Property Code from Step 2
- Choose which PropertyPlex property this should connect to
- Click Test & Connect — PropertyPlex will check everything and start pulling in your rooms
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That's it! Once connected, PropertyPlex will automatically pull in your rooms and reservations from Infor HMS and keep everything in sync.
How Room Statuses Match Up
When a room changes status in Infor HMS, PropertyPlex automatically translates it:
| In Infor HMS |
|
Shows in PropertyPlex As |
| Clean |
→ |
Ready |
| Dirty |
→ |
Turning |
| Inspected |
→ |
Inspection |
| Out of Service |
→ |
Out of Order |
| Out of Order |
→ |
Out of Order |
What Gets Synced
Once connected, PropertyPlex automatically keeps the following up to date:
meeting_room Your Rooms
Room names, numbers, types, floors, capacity, and bed setups are pulled from Infor HMS.
calendar_today Reservations
Upcoming reservations for the next 30 days, including guest names, dates, and special requests.
sync_alt Housekeeping Updates
When staff marks a room as clean in PropertyPlex, that status gets sent back to Infor HMS too.
schedule Automatic Refresh
PropertyPlex checks Infor HMS for changes every 5 minutes, or you can click Sync Now anytime.
swap_horiz
Currently using ALICE (Actabl)? PropertyPlex replaces ALICE for work orders and housekeeping. Once this connector is working, rooms sync directly from Infor HMS — no need for ALICE as a middleman. You can turn off the ALICE integration in Infor once you've confirmed PropertyPlex is syncing correctly.
Something Not Working?
error_outline Connection error when setting up
Make sure you copied all the values from the .ionapi file correctly. Open the file in a text editor and double-check each field. Pay special attention to the Portal URL — it needs to include the full web address. If the file was downloaded a long time ago, the credentials may have been changed — try creating a new app in Infor OS.
error_outline "Access denied" or "403" error
The connection doesn't have permission to access your PMS system. Ask your Infor administrator to check that the app you created has been given access to the PMS features. They may need to update the security settings in Infor OS.
error_outline Rooms aren't showing up
Make sure the Property Code matches exactly what's in your Infor HMS configuration. If rooms exist in the PMS but aren't appearing, click the connector in PropertyPlex and hit Sync Now to force a refresh.
error_outline Connection stops working after a while
This usually means the login details have been changed in Infor. Check with your Infor administrator to see if the credentials were reset. If so, download a new .ionapi file and update the connector in PropertyPlex with the new values.