Manage room statuses, turnover workflows, and daily housekeeping operations.
The Room Board is the central view for housekeeping staff. It shows every room in the property with its current status, making it easy to see what needs attention at a glance.
Understanding room statuses is key to efficient housekeeping operations.
| Status | Color | Meaning | Next Action |
|---|---|---|---|
| Ready | Green | Room is clean and available | None — available for check-in |
| Occupied | Blue | Guest is currently staying | Service clean or wait for checkout |
| Turning | Yellow | Guest checked out, needs cleaning | Housekeeping cleans the room |
| Inspection | Indigo | Cleaned, awaiting inspection | Manager inspects and approves |
| Maintenance | Orange | Active maintenance issue — local only, does not affect booking channels | Resolve maintenance work order, then set back to Ready |
| Out of Order | Red | Unavailable (major issue) — room pulled from booking channels | Requires admin/manager action |
When your property is connected to a hotel management system (HMS) like Cloudbeds, Mews, Guesty, or Opera, room status changes in PropertyPlex are automatically pushed to your HMS. Your HMS then propagates those changes to connected booking channels (Expedia, Booking.com, Airbnb, etc.).
Setting a room to Out of Order will remove it from availability on your booking channels. The room will no longer appear on Expedia, Booking.com, Airbnb, and other connected OTAs until the status is changed back to Ready.
This sync is bidirectional — status changes made in your HMS (e.g., a checkout in Cloudbeds) are also pulled into PropertyPlex automatically.
| PropertyPlex Status | HMS Status | Booking Channels |
|---|---|---|
| Ready | Clean / Available | Room is bookable |
| Occupied | Occupied | Room not available for dates |
| Turning | Dirty | No change (still bookable for future dates) |
| Maintenance | Not pushed | No change (local only) |
| Out of Order | Out of Order | Room removed from availability |
Use Maintenance for routine repairs that don't need to block bookings (leaky faucet, touchup paint, filter change). The room stays available on your booking channels while your team tracks the work internally.
Use Out of Order only when the room is truly uninhabitable and must be pulled from all booking channels (flood damage, major renovation, safety hazard).
The "Needs Attention" counter on the web dashboard and the "Issues" counter on the mobile app show the number of distinct rooms that require action. A room is counted if any of these are true:
| Condition | Counted? | Example |
|---|---|---|
| Room status is Maintenance | Yes | Leaky faucet being repaired |
| Room status is Out of Order | Yes | Room closed for renovation |
| Room has open reactive work orders | Yes | Guest reported broken AC |
| Room has open preventive maintenance work orders | No | Scheduled quarterly filter change |
Preventive maintenance (PM) work orders are generated on a schedule and don't indicate that a room has a problem. A room with a scheduled filter change is still ready for guests. Only work orders created by staff in response to an actual issue count toward the "Needs Attention" total.
Counting rooms, not work orders: Even if a room has 5 open work orders, it counts as 1 room needing attention. The counter tells managers how many rooms need a visit, not how many tasks are outstanding.
Housekeeping staff update room statuses directly from the room board as they work through their assignments.
The standard turnover workflow takes a room from checkout to ready for the next guest.
If your property doesn't require manager inspection, housekeeping staff can mark rooms directly as Ready after cleaning. This can be configured per property in Property Settings.
The housekeeping daily report gives managers a summary of the day's cleaning activity.